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The Methods of Persuading Customers

The methods of persuasion includes
Ethos.,Pathos.,Logos.,Telos.,Kairos.

Discover the 2,300-year-old secrets from the greatest marketer who ever lived. Here’s why your “out with the old, and in with the new” reasoning is not convincing your customers. 

 

Aristotle

Greek philosopher

Born: June 19, 384 BC, Stagira, Greece
Died: March 7, 322 BC, Chalcis, Greece

Aristotle, the ancient Greek philosopher was not only one of the greatest intellectual figures of Western history, he was in many ways, the father of marketing. Most people are aware of his methods of persuasionethos, pathos, and logos — but there are lesser known methods of persuasion to include in the mix. Telos and Kairos are appeals that marketers would benefit in knowing, in order to persuade customers to buy product.

In Aristotle’s day, persuasive speech was a form of rhetoric in which young men were taught to win legal cases — these case often involved disputes over land and property. These ancient rhetorical techniques have been used throughout the centuries, in one form or another, and have found their way into modern advertising and marketing strategies.

Let’s take a look at Aristotle’s methods of persuasion and discover the ancient marketing secrets behind successful modern brands!

Ethos

The appeal to credibility. Ethos today can be found in many celebrity endorsed products and services. People by nature emulate those they admire and covet, so it is only natural that those same people will try to purchase the very items owned by celebrities.

Pathos

The appeal to emotion. Pathos is a powerful technique used by many charities and companies. Pulling at the ole’ heartstrings of your audience is sure to empty the wallets of your customers, if it is done correctly.

Logos

The appeal to logic. No one makes a better appeal to its customer’s logic like Apple, Inc. Each year they convince their customer’s to purchase new products using logic and reason. The logical appeal cites facts, statistics, charts, data, and graphs.

Telos

The appeal to purpose. Religious, spiritual centers, self-help organization and even the NASA, all make appeals to the audience’s sense of purpose. Believe, tithe, and convert more “tithers” is the purpose of the religious, spiritist, and the self-helpers. NASA wants you to believe our purpose is to colonize Mars and appeals to our sense of doom for our species if we don’t.

Kairos

The appeal to timeliness. Marketing is about delivering the right promotion about the right product, at the right price, at the right place, at the right time, and to the right person—hence, the proverbial 4 P’s of marketing (product, price, place & promotion) are found in this statement. Kairos is a crucial component in this mix because it draws from the audience’s sense of anxiety and anticipation.

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Wrap-up

Persuasive philosophy from 2,300 years ago has generated trillions of dollars in our modern times. If your “out with the old, and in with the new” reasoning is not convincing your customers, then it would behoove you to read up on Aristotle’s rhetoric. Discover the 2,300-year-old secrets from the greatest marketer who ever lived, could help your business generate dollars through the methods of persuasion.

 

How do you make your marketing and advertising more persuasive? Let me know in the comments below…

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Fine Feathers Kombucha company had a dire marketing problem and here’s my transformative solution!

 

The following Fine Feathers Kombucha rebranding was a Graphic, Web, and Multimedia (GMW) class assignment at New England Institute of Technology in East Greenwich, RI USA.

Fine Feathers Kombucha Company, located at 2296 Long Beach Blvd, Long Beach, CA, is a local company which uses a signature small-batch fermentation process, using high-quality teas to yield flavorful, fragrant, and complex probiotic teas. 

Fine Feathers Kombucha Company’s website depicts eight handcrafted artisanal kombucha products targeted towards hipster millennials. There is also a slant towards bohemianism.

Bohemianism: the practice of an unconventional lifestyle, often in the company of like-minded people, with few permanent ties. It involves musical, artistic, literary or spiritual pursuits.

Wikipedia

Purpose for Rebranding

The specific intended objectives/affordances for my rebranding is to leave the consumer with a clear understanding of what they are drinking (tea), and all of its nutritional benefits. The new logo tells only a part of the brand story and its value proposition. The feather, effervescent bubbles, and distinctive typography reflects the “viably healthy and effervescent tea.” 

Case Study: Rebranding Process 

  • Fine Feathers Kombucha Company is a woman-led kombucha brewing company located in Long Beach, California. The target audience is  #mindfuldrinking millennials of all gender bases, who appreciate the bohemian and healthy lifestyle.
  • The specific intended objectives/affordances for my rebranding is to leave the consumer with a clear understanding of what they are drinking (tea), and all of its nutritional benefits. The process involves redesigning the advertisement media buy artwork and public relations rollout messaging. 
  • The rebranding includes a social media plan with graphic and actual posted language. 
  • The rebranding includes customer relationship management (CRM) on Facebook primarily to encourage consumer to post photos of the Fine Feathers bottles, with custom hashtags for example. 
  • The new value proposition: “Viably healthymindfully engaged, and holistically sustainableeffervescent tea.” 
  • Mission Statement: Fine Feathers mission introduces people to new dimensions of kombucha experience. Our kombucha products are both pleasant and beneficial with probiotics and enzymes that are present in the brews.
  • Affordances: The specific intended objectives/affordances for my rebranding is to leave the consumer with a clear understanding of what they are drinking (tea), and all of its nutritional benefits. 
  • SWOT Analysis
    • Strengths: Fine Feathers Kombucha Company markets its local products to young hipster millennials who seek a new dimension of kombucha experience. Fine Feathers offers a signature style of kombucha products that are both very pleasant and beneficial (through probiotics, enzymes, etc. that are present in the brews). Fine Feathers is a Certified Green Business through The City Of Long Beach for its sustainability efforts and business practices. Fine Feathers is also proud members of Kombucha Brewers International, a non-profit organization that represents and unites commercial kombucha-makers from all over the world.
    • Weaknesses: Fine Feathers Kombucha Company only has eight flavors of Kombucha and a poor branded presence. Fine Feathers Kombucha Company is not carried in any major retail stores or in coffee shops like Starbucks. The lack of a mobile application with rewards, discounts, and giveaways is certainly a weakness. 
    • Opportunities: Fine Feathers Kombucha Company has an opportunity to offer more flavors and be carried in retail chains like WalMart, Whole Foods, etc. Fine Feathers Kombucha Company should also seek to have coffee houses like Starbucks and DD carry its expanded products.
    • Threats: Fine Feathers Kombucha Company’s poor branding and weak marketing could affect profits and create opportunities to better branded Kombucha makers.

Process

Through thorough research, careful analysis, and numerous sketches of logos, ads, and messaging, the rebranding process was born. Developing DiversificationPlans which includes a line extension of hard (>6% alc) and soft (<.04% alc) alcohol; a brand extension of kombucha infused toothpaste/mouthwash and multivitamin liqui-caps; and a co-branding products featuring kombucha Red Bull® NRG+ mix and a Starbucks® latte kombucha/espresso shot mixer, enabled creative approaches to market the brand beyond its current limits.

Solution

  • The solutions were simple at first—kill the mascot logo and replace it with a more relevant image to reflect the value of the brand. 
  • Conduct a SWOT analysis to understand the brand and its competition. 
  • Isolating and describing the SWOT Conclusion and including White Space: “Fine Feathers Kombucha Company is a poorly branded company with limited Kombucha flavors. Fine Feathers stakeholders and persona are young millenials and bohemians who enjoy variety, artistry, sophistication, spirituality, and intelligence. White space could include creating a mobile app to provide rewards, discounts and giveaways of Kombucha products.” 
  • Development of a New Value Proposition (including a reference to #MindfulDrinking): “Viably healthymindfully engaged, and holistically sustainableeffervescent tea.” 
  • Perfecting the Mission Statement: “Fine Feathers mission introduces people to new dimensions of kombucha experience. Our kombucha products are both pleasant and beneficial with probiotics and enzymes that are present in the brews.” 
  • The new logo tells only a part of the brand story and its value proposition. The feather, effervescent bubbles, and distinctive typography reflects the “viably healthy and effervescent tea.” 
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